My Credit Control and Customer Service role involves managing customer accounts, monitoring incoming payments, and supporting customers with any questions or issues relating to their orders and deliveries.

I work closely with customers to ensure their accounts are kept up to date, while also providing a helpful and efficient service when queries arise. This can include assisting with order updates, delivery information, payment queries, and general customer support.

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The role requires strong communication, organisation, and attention to detail, as it involves balancing financial administration with day-to-day customer service. I also work with other departments where needed to help resolve queries quickly and ensure customers receive a reliable and professional service.